Delivery, cancellation and refund policy
Suliko Solutions LLC (შპს სულიკო სოლუშენს) · ID: 445786490
Last updated: 9 September 2026
This policy covers what you receive when you pay, when an order can be cancelled, and when we refund. It applies to purchases made on suliko.ge and suliko.io. Both sites are operated by Suliko Solutions LLC (identification code: 445786490).
1. What you are buying
You are buying translation credits, measured in pages, which are added to your account balance. Nothing is shipped: the service is delivered entirely online.
2. Delivery
Credits are added to your account as soon as the bank confirms your payment — normally within seconds. If your balance has not updated within 15 minutes of a successful payment, contact us at info@suliko.ge with the date and amount and we will apply the credits manually. There is no delivery charge, because there is nothing to deliver physically.
3. Cancelling before you pay
You can abandon a payment at any point before you confirm it on the bank's page. Nothing is charged and no order is created. Closing the payment page, or letting it expire, cancels the order by itself.
4. Refunds
Unused credits are refundable in full for 14 days from the date of purchase. We will refund the amount paid to the card used for the purchase. Credits you have already spent on a completed translation are not refundable, because the service has been performed and delivered. If a translation fails for a technical reason on our side, the credits for it are returned to your balance automatically. If that does not happen, tell us and we will restore them. If you were charged twice for the same order, or charged after a payment that visibly failed, we refund the duplicate in full regardless of how long ago it happened.
5. How to request a refund
Email info@suliko.ge from the address on your account, telling us the date of the purchase, the amount, and briefly why you are asking. You do not need to give a reason for a refund of unused credits within 14 days. We reply to every refund request within 3 business days. Approved refunds are sent back to the original card within 10 business days; how quickly it then appears on your statement is up to your bank.
6. Problems with a translation
If a translation is wrong, incomplete or unusable, tell us within 14 days and we will re-run it at no cost, or refund the credits it consumed if we cannot put it right.
7. Disputes
If something has gone wrong with a payment, please contact us first at info@suliko.ge or +995 591 729 911 — we can almost always resolve it faster than a card dispute can. Raising a chargeback with your bank remains your right and does not affect the rights described above.